Lean service operations are people centred and people driven. However, organisations are generally tactical and reactive when dealing with the human element of lean service operations. They frequently focus on lean tools and techniques, thus overlooking the human element. They might train employees...
Employee empowerment will be one of several key components helping the company meet its growth goals, Rohr says. It's a strategy Rohr says worked well for him in his previous role as CEO of specialty chemical producer Albemarle Corp. (IW500/289). At Celanese, Rohr says he plans to have employees more...